An Agent at Jummikplus Global Services is the most significant team player of the Agency. His or her line of job responsibilities are in line with the responsibility of an Admin, a Secretary & a receptionist. Hence, they are considered to be the most valuable part of the Agency’s distributed team
As a Jummikplus Global Services Agent, your Jobs are simply explaining how the Organization services works to clients and potential clients, Responding to complains and inquiries of clients and potential clients, Guiding clients and potential clients concerning our Services or Products, Enrolling Clients in our Services, Approving & Declining of Clients demands as well as Handling any other official responsibility been entrusted to you
How you do some of the same things you do as other member of the team is different. In your own case, you charge clients and potential clients before you attend to them in any case. Being it inquiry, demand or enrolment except complains.
How an Agent of Jummikplus Global Services Operates.
Before an Agent assume operation, he or she must have concluded his or her Employee Theoretical & practical Training. After his or her Theoretical Employee Training, he or she will duty
Below is the practical way an Agent of Jummikplus Global Services Operates after his or her complete training.
The way a Agent of Jummikplus Global Services operates with clients or potential clients depends on the demands that clients or potential clients comes with. The example in the first scenario below is a case where a client walk into the Agent’s Point of Assignment to enroll for of the Agency’s service.
In this Scenario, we will use (Managefy) Resources Management service as an example.
Scenario 1. Resources Management Service enrollment (Managefy)
Step 1.
The potential Client walks into the Agent’s Point of Contact
Step 2.
He got welcomed warmly and greeted by the Agent as well as cracking some sort of joke with the client. this is taught during the practical training) to breed familiarity & enable the both of them laugh together easing tension before He or She greets the Individual.
Step 3.
The Agent will ask the Client the question below:
“How may we serve you today sir Ma’am?”
The client will reply the Agent with the description of the Resources Management Service in however way he or she can describe it
Step 4.
The next thing that the Agent will do is to give the Client an “Interest Declaration Form” to the client to fill. Before the Agent hand out the Interest Declaration Form to the client, the Agent will tell the Client of the cost of the Declaration Form as well as collecting the Declaration Forms Money.
It is after the collection of the Declaration Form that the Agent will give the Form out to the Client.
If the Client attempt to ask any question that requires much explanation which is exclusively meant for the Client Relation Officer to answer?, the Agent will respond that: “I do not have the authority to give you any explanation without you filling out your information on the Interest declaration form. However, if you want those questions answered prior to your filling the Form, I can lead you to the person who have such Authority which is a Client Relation Officer
Step 5.
After the Agent handled the Interest Declaration Form to the Client, the Agent will ask the Client if he or she needs help with the filling of the form (Clients usually say yes in this case)
Step 6.
If the Client decline the help offer, the Agent will let them fill the form by themselves. But if the Client approves the help offer, the Agent will help him or her out with the filling of the Form
Step 7.
After the filling of the Form either by the Client or with the help of the Agent, the Agent will read out the Information been filled out in the Form for the Client to confirm. (This is a very crucial part of the process as some clients are likely to deny entries especially when the client’s form is filled with the help of an Agent. The proof reading is expected to be done with a video recording evidence)
Step 8
If the client points out error or misinformation from the proof-read information being filled out in the form, the Agent is not allowed to get angry at the Client for the fact that he or she is the one that provided the information. Rather the Agent will politely ask for the right information and correct it then demand that the client should sign on the corrected part.
However, if the Client accept the proof-read information to be correct, the Agent will ask the Client to go that a message will be sent to him or her containing his transaction information. A call could also be put across to him or her and he or her should return after receiving the message or call.
Step 9
Ask the Client if he or she have any question to ask regarding the service or whatever he or she is demanding for.
If the client have questions, go ahead and answer them. But in the case where the client have no question, then that will be the end of the session pending the second session.
Before the second session, you as an Agent will submit the form filled by the Client to the Agency Online through any Channel allowed at that point in time
Second Session
Before the Second session, the Agency would have communicated with you as an Agent as well as the client. Once the client arrive at your Primary Point of Assignment, you will follow the step 9 below
Step 10.
Demand for the Client Log Information. If he provides the Information, use the Information to trace his Instructions Data that the Agency will send to you & give him or her the form that the Agency instruct you to give to him or her.
When giving him the form, you will explain some part of the Form to him even if he feels he understands the Form.
If the client have questions, go ahead and answer them. But in the case where the client have no question, then give him or her the form or help him or her to fill the form as the case may be.
After he or she filled and submitted the form, you will ask him or her to wait while you communicate with a Special Envoy who will take it from there and your Job will be done.
Scenario 2. Credit-Purchase service Demand (Creditify Demand)
Just as mentioned earlier The way an Agent of Jummikplus Global Services relates with people usually depends on the service department and the goal of the activity. The example in this second scenario below is a case where he or she chooses to sensitize an Individual or potential client about the Agency’s Credit-Purchase service (Creditify)
STEPS.
(the steps taken in the first scenario above from Step 1 to 3 are usually the same. So, repeat Step 1 to 3 while we continue from the step 4 of this Scenario below)
After your step 3 action as an Agent,
The client will reply you with the description of the Creditify Service (Credit Purchase Service) in however way he or she can describe it
Step 4.
The next thing that the Agent will do is to give the Client an “Interest Declaration Form” to the client to fill. Before the Agent hand out the Interest Declaration Form to the client, the Agent will tell the Client of the cost of the Declaration Form as well as collecting the Declaration Forms Money.
It is after the collection of the Declaration Form that the Agent will give the Form out to the Client.
If the Client attempt to ask any question that requires much explanation which is exclusively meant for the Client Relation Officer to answer?, the Agent will respond that: “I do not have the authority to give you any explanation without you filling out your information on the Interest declaration form. However, if you want those questions answered prior to your filling the Form, I can lead you to the person who have such Authority which is a Client Relation Officer
Step 5.
Repeat the steps highlighted in the first scenario above to step 10 and you will be done.
Conclusion.
There are many other services that a Jummikplus Agent between Jummikplus Global Services and her client. But the activities involved are usually the same. Except in situations where the Agency supply a peculiar instructions.
It’s usually salutation to the clients and potential clients, understanding their needs, giving them if forms to their interests and submission to the Agency. Every other thing are like Extras in Movies. (they don’t weigh much
This Activity of an Agent to individual does not take time. Within 10 minutes or less of activity, an Agent would be done with a Client or potential clients.